Handover debt is the quiet killer after agency projects. The build works. The people who know why it works have left. Your team spends a quarter reconstructing intent from commit messages.
We write decision records and runbooks as we build — not as a leaving present. Every Friday deploy includes what's new and what you need to know to operate it.
What 'clean handover' means
Code ownership, infra access, a recorded walkthrough, and docs that match the code that shipped — not the code that was imagined in week two.
Thirty days of included support after launch. Then a retainer or a clean exit. Either way, you're not locked in.
If a vendor can't show you the runbook mid-project, believe them when they say handover will be fine at the end.